LMS Gateway - Technical Details for a Successful Launch

LMS Gateway Technical Details

LMS Gateway files create a live link to the Living Security Training Platform. A key component of employee engagement relies on your users being able to seamlessly interact with video content and digital puzzles through your Learn Management System (LMS). In an effort  to support a seamless launch and successful rollout within your organization, please review the following technical details we have put together to maximize employee engagement with our content.

Topics covered here:

  • Browser Compatibility
  • URL Whitelisting
    • VPNs, Corporate Network Policies and Bandwidth

    Browser Compatibility

    LMS Gateway files are designed to work with most browsers but we currently only support the latest version of Microsoft Edge and Google Chrome. The content utilizes libraries which may not support some older versions of browsers or specific features of certain browsers, including Internet Explorer (IE).

    If the majority of your company is using any older versions of these browsers - or alternative browsers like IE - please let us know right away as we are happy to work with you on messaging. If your IT department is needed to help facilitate this switch, our goal would be to start this process immediately to avoid any delays in timeline.

    URL Whitelisting

    All traffic for the following URLs need to be whitelisted before training is rolled out:

    • *.livingsecurity.com on port 443, specifically:
      • app.livingsecurity.com
      • identity.livingsecurity.com
      • cdn.cyberescape.livingsecurity.com
    • *.contentful.com on port 443, specifically:
      • cdn.contentful.com
    • *.cloudinary.com, specifically:
      • living-security-res.cloudinary.com
    • *ctfassets.net specifically:
      • assets.ctfassets.net
      • images.ctfassets.net

    This above cover the URLs we use for videos and gameplay. You can verify successful asset loading through LMS Gateway with the below links. We recommend doing this on various end user devices and networks:

    VPNs, Corporate Network Policies, and Bandwidth

    These items in conjunction with each other can cause slow load times for training videos and at times, completely block a training video from opening. There is not one magic setting to prevent this since every company, user, and machine has different settings and restrictions. However, you should ask if deep packet inspection and/or bandwidth restrictions are in place that prevent the successful delivery of video content from our CDN: https://cdn.cyberescape.livingsecurity.com.

    Note: At this time we do not support adaptive bitrate streaming.

    Also, ensure network policies support TLS 1.2 for traffic at https://cdn.cyberescape.livingsecurity.com.  Although we support TLS 1.3 for the root application (your unique URL) our CDN https://cdn.cyberescape.livingsecurity.com does not currently support TLS 1.3