CSMs - Support Submission Overview
Urgent Business Request:
https://www.livingsecurity.com/support/internal-cub-pub
Unify Configuration Service Request:
https://livingsecuritycv.atlassian.net/servicedesk/customer/portal/1/group/1/create/10
Review approved standard Unify SRs: https://docs.google.com/spreadsheets/d/19apydLTy1eVkqy3TqIt5Mpo8Tq7cay8Oy3cUfLOI13s/edit?gid=0#gid=0
Support on Behalf of a Customer:
Avoid this! Direct your customer to submit directly using Support Request link along the top of the SG. If that is not possible, submit form on their behalf: https://www.livingsecurity.com/support/kb-tickets/new
Knowledge share slack channels:
Product Bugs
Support Ticket and Service Request Dashboard
