Training Platform - Collecting SAML Traces to Troubleshoot SSO Issues

Analyzing SAML responses can shed light on single sign-on issues. Follow along below to generate data that can help Living Security support technicians resolve your SSO issue.

Table of Contents

Using the SAML-tracer extension

Using the browser DevTools (extensionless)

Using the SAML-tracer extension

1. Download the SAML-tracer extension for your browser of choice:

1. 1. Chrome

   2. FireFox

2. Restart your browser
3. Locate and click on the SAML Tracer icon in the upper right-hand corner of the browser:

4. With SAML tracer open reproduce the issue by accessing the URL to log in to the Living Security application using SSO.

5. Restore the SAML tracer window and select the POST message with an orange SAML indicator next to it, then click the SAML tab at the bottom:

It is within this view that you can begin troubleshooting SAML issues with your support staff at Living Security. There are times that Living Security might ask for a SAML export to bring back to the team for further review. In that case you may either copy the contents of the SAML Tab or you can click the button to save the results to be sent to the LS Team.

Using the browser DevTools

1. Open Google Chrome in incognito mode.
2. Navigate to app.livingsecurity.com.
3. Now, open the DevTools by hitting F12 on your keyboard or CTRL+SHIFT+I.
4. Click the Network Tab.
5. Check the box for Preserve log.
6. In the Filter box type method:POST.
7. Initiate the SAML SSO Flow.
8. Click through the results and select the Payload tab until you find text beginning with the phrase SAMLResponse.
9. Copy the data following this and send it to your support technician in plain text.