Getting Started: Incident Responder

- Use Cases
- FAQ
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Use Cases

Introduction

Primary use cases for Incident Responder are centered around the following:

1. I want an incident response system that can automate the technical analysis and investigation of suspicious, malicious emails in under a minute.

2. I want to integrate Incident Responder with other Threat Intelligence / Sharing and Incident Response solutions already purchased.

3. I want to make sure that the privacy of users is protected.

4. I want the service to work on mobile as well as desktop devices.

5. I want an interface/management console, which can manage each incident.

Incident Responder satisfies the criteria of each of these use cases; read on to see how:

🤔 Use Case 1: I want to automate the technical analysis and investigation of suspicious emails in under a minute

Receiving a suspicious email is not great, but with Incident Responder, you’re able to take the right steps to protect your organization from any malicious attacks from suspected emails and resulting in damaging data breaches. Use the details we gather from the Phishing Reporter about this discovered Incident and start a New Investigation. This will allow investigators to assess the extent of the attack carried out from the suspicious email by using filters to determine which specific departments or individuals have been impacted.

Playbooks are an essential feature of Incident Responder as it automates and initiates investigations without too much oversight from the user. We suggest that you monitor how they are performing and tweak them occasionally to get the best information and results from the investigations.

Incident Analysis is then carried out on the suspicious email within the Incident Response platform as well as other third-party technologies to provide the best results. Take proactive and efficient action based on the results to enhance the safety, security, and resilience of your organization, colleagues, and systems, thereby reducing the risk of future incidents.

🤔 Use Case 2: I want a system that integrates with my other Threat Intelligence / Sharing and incident response solutions

Integrations are widely used in the information security community, and Incident Responder is no exception when it comes to being adaptable for use with other platforms. The new Integrations feature walks users through the stages of integrating another cybersecurity solution. To fully achieve Threat Intelligence and Incident Response coverage, don't forget to activate the new Integration as the final step.

🤔 Use Case 3: I want to make sure that the privacy of users is protected

Privacy concerns are of paramount importance in an incident response platform. Both Users and Company Administrators who manage the platform do not have access to the contents of any emails in the users’ inboxes.

🤔 Use Case 4: I want the service to work on mobile as well as desktop devices

The Incident Responder service can be used on both mobile as well as desktop devices.

🤔 Use Case 5: I need a user-friendly interface and management console to effectively handle and oversee each incident.

In a fast-paced InfoSec environment, it's natural to sometimes lose track of ongoing activities. Incident Responder provides a comprehensive, intuitive dashboard displaying an overview into enrolled users, reported emails, incidents undergoing investigation, top rules, Incident Analysis, and ROI.

To maximize the effectiveness of the Incident Responder, it is recommended to utilize the generated Reports in conjunction with authorized third-party technologies. These Reports can align with your organization's procedures and help prevent potential cyber threats in the future. Additionally, you can leverage Threat Sharing/Threat Intelligence platforms to share reported Incidents for the greater benefit of your industry or sector. By utilizing these resources, you can enhance your incident response capabilities and contribute to a safer and more secure environment.

Ready to get started?

Let's examine the Incident Responder's fundamental features.