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  3. Teams: CyberEscape Online Participant FAQs

Why did I receive an "Unable to configure verification" error message when logging in to play Teams: CyberEscape Online?

If you have received the error message pictured below, it is likely due to your third-party cookies being blocked.
Here's how to resolve this issue in Google Chrome:
  1. Enter chrome://settings in the URL bar
  2. Search for “Cookies”
  3. Go to: Site settings > Cookies and Site Data and toggle Block third-party cookies
To resolve on Edge:
  1. Launch Microsoft Edge.
  2. Click More (3 Dots) located on the top-right corner and select Settings.
  3. Click Cookies and site permissions.
  4. Under Manage and delete cookies and site data, toggle Block third-party cookies.
  5. Restart your browser.