This SOP will walk you through the process of onboarding a new client approved for the Hosted Teams feature.
🚩As a reminder, this feature is meant to be used by clients who are unable to complete whitelisting for Teams CyberEscape Online. Should a client be in this position, OS should escalate through proper channels, and the decision whether to enable screenshare hosting will be made by Rachel.
Before Hosted Teams Implementation Call:
- OS adds "hosted" tag to Company Teams site within company management
- Update Support Garden access (Contact Level) with the "screen share hosting" tag
- Update required HubSpot Properties
- Teams Type (Company Level) - "Screen share hosting"
- Launch/Whitelisting notes
During Hosted Teams Implementation Call:
- Review Standard/Hosted option under "Session Type" dropdown
- Highlight "Video Conference Link"
- This cannot be edited after sessions are created and will be included in the email sent to end users
- If using the registration tool, this session link will appear on the calendar invite in place of the session link
- Session Type, Session Link (for host), and Video Conference Link (for participants) can be seen by selecting "Edit" on the individual session
- At gameplay: host will authenticate, then be provided with a hosting guide, tips on screen sharing, and resources link to give to participants
- Proceed with standard site tour
After Hosted Teams Implementation Call:
- OS to send follow up email template (OS: 9 Screen Share Hosting (No Phish))
👩🏫Hosted Session Feature Highlights/Changes:
- Admin can add a conferencing link to be shared through the registration process instead of a session link
- The gameplay introduction video will not be shown
- There will be prompts to share the resource links with participants
- Team will not see "switching the leader" prompts, but it is still mentioned in some videos
- The "Incoming Transmission" video telling participants to mute will be not be shown
- There are no longer special storylines that need to be added to account