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Standard Living Security Support

Living Security is committed to supporting the success of our clients. Throughout this Knowledge Base we call the Support Garden, there are articles spanning product compliance, product functionality, content resources, marketing kits, and more. Some information requires you to be registered and logged in to access. Please always log in before searching to ensure you see all information and tools available.  Submit a request for access.

If you are just starting to work with Living Security, please review our Product Onboarding and Integrations section to familiarize all stakeholders with our systems.

In addition to this Support Garden, there are other tools at your fingertips!

Chat

Our Chat AI is available 24/7. Issues our chat AI can not resolve will be escalated for our Support Team to address.  Chat is accessible here, in the Support Garden!👉👇
This is the best place to start any inquiry, any time.

Contact Us

Standard Support

Submit all support inquiries here and we will reply within 48 business hours.

Critical Support

During business hours, use the chat modal or submission page above for all levels of support needs. Outside of our business hours, critical support needs can be submitted here: https://www.livingsecurity.com/support/critical-support
Standard business hours are Monday - Friday, 8am - 5pm CT.

In Product Resources

We have a Resource Center nestled in our products on the right side. Once you click the Resources tab, the full menu will expand, pictured here:

This provides a shortcut to the resources discussed here along with a few other highly recommended resources like the Living Security Community and In-Product Guides that will walk you through functionality.