Malware Detected Communication

Only you know the best voice and messaging to share with your employees, but this email template can act as a starting point. You should also take into account and edit this based on organizational best practices related to web hygiene and internet use policies.

Dear [Employee Name],

As part of our security tools we have the ability to monitor for potential malware infections on our company devices. The source of the malware is unknown, and it may not be your fault that this malware is on your machine, but it's important that we take steps going forward to ensure an improved security hygiene. Here's what you need to know:

Spotting Potentially Malicious Emails or Websites:

• Verify email sender addresses, especially if the email seems suspicious.
• Be cautious of emails asking for personal or financial information.
• Avoid clicking on links or downloading attachments from unknown sources.
• Look out for grammar and spelling mistakes in emails.
• Don't be pressured to act urgently without verifying the request.

Next Steps and Security Team Actions:

• Our security team is investigating and mitigating potential risks.
• Scanning and cleanup will be conducted on affected devices.
• We are enhancing our security measures to prevent future incidents.

We understand incidents like these can cause stress. We assure you of our support throughout this process. By remaining vigilant and working together, we can protect our organization effectively.

Thank you for your attention and cooperation. We appreciate your commitment to maintaining a secure digital environment.