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What To Do When You've Been Invited to a CyberEscape Online Demo

We're so excited that you're interested in a demo of our CyberEscape Online experience! Please make sure you review this article to ensure a seamless experience during your demo. All attendees should access the session using the latest version of our supported browsers, Chrome and Edge, using a desktop or laptop computer. Gameplay is not supported on Tablets or Mobile Devices.

BEFORE 

Visit this page and run tests: test.livingsecurity.com

If any of these fail, it likely means that your company firewall or VPN blocks gameplay traffic that hasn’t been whitelisted. If you’re able to, turn off the VPN. If that doesn’t work, using a personal laptop or whitelisting the IPs listed below may solve the problem.

If you turn off your VPN, run the above tests again to confirm before beginning the experience.

DURING

Use an incognito window.

Close out of any windows that use your microphone or camera such as Zoom or WebEx.

After opening your session, please click on the 'Lock' icon left of the web address to enable the microphone and webcam for the game. 

Helpful Tips:

  • When any video is playing, all players’ microphones are muted. You can unmute by clicking the microphone icon.
  • Did you accidentally leave the session? Rejoin with the original session link.
  • Each person can "Take Lead". If your video window says Leader, than you are the leader!
  • The game actions that will result in a time penalty are as follows:
    • Each incorrect question response - 1 minute penalty
    • Skipping a puzzle - 5 minute penalty

For enterprise-wide compatibility, view whitelisting information.