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Browser Troubleshooting - Collecting a HAR File

The HAR file is a log of a web browser's interaction with a site. Engineers and Network Managers can use this log to better determine the root cause of sites not functioning as expected.


🔢 Troubleshooting Steps

  1. Launch a Browser Session for the Living Security Application you are having an issue in.
  2. Methods to access Developer Tools
    1. Press the F12 key on your keyboard
    2. Go your browser options and select More Tools > Developer Tools. 
    3. Right click on the web application page and select Inspect
    Note: if you care screen sharing and do not want this visible, click the three dot menu pictured here and select the new window icon
  4. Click on the Network Tab
  5. Once you have opened the network tab, you will see a dot in the upper left hand corner of the developer tools window that looks like a record button. This is a record button! :) Make sure it is set to on. When it is recording, it will be red. When it is not recording, it is gray.
  6. You may now perform the functionality that is causing an issue. Once you have recreated the issue proceed to the next step.
  7. In the inspector window you will see a button that is an arrow pointing down. When you hover over the button it will say "Export HAR..." Click on the button to download the file and save it on your computer.
  8. Once you have downloaded the file, attach the file to an email and send it your IT team if they are investigating the issue, or submit it us here.

Here is a short video of how to ensure the HAR file is being created:



Here are more detailed instructions provided by a third party site: https://help.learnosity.com/hc/en-us/articles/360000777597-How-to-Generate-a-HAR-File