Director of Client Operations
Living Security helps organizations protect their sensitive data by reducing their #1 cybersecurity risk, human error. WE BELIEVE in security for the sake of the person. Computers will always augment human judgment, not the other way around. WE CREATE intelligence-driven security learning content that trains users to identify and react to current and emerging threats. WE DELIVER a meaningful experience, grounded in behavioral science, that is easy to understand and hard to forget.
While we take our mission seriously, we have a lot of fun while executing! We believe our clients’ success equals our success and we think of ourselves as an extension of their team and align our goals with there’s. We're looking for someone who has a passion for our clients and a client focused mindset for value driven, strategic improvements to join our team.
DIRECTOR OF CLIENT OPERATIONS JOB DESCRIPTION
We are looking for an enthusiastic and motivated director of client operations who will provide strategic planning and execution to enhance profitability and efficiency of the company’s operations. You will have the opportunity to lead, train and develop departmental KPIs to work toward the larger organizational goals, collaborative working relationships within the organization, and work to identify strategies for automating and streamlining processes and functions.The ideal candidate will be able to successfully manage multiple departments, the day-to-day administration and specialized reporting functions to ensure quality customer relations, lead strategic operations thinking and deliver high quality, cost-effective day-to-day client focused operations for the company.
Who you are…
Player/Coach - You are willing to do it all and then grow and lead a team as we grow
Bachelor’s degree in business or technology
5+ years of experience in a management position
Ability to plan strategies, organize work functions and improve processes
Ability to manage multiple projects simultaneously
Ability to maintain organization and professionalism in a fast-paced, rapidly changing environment
Self-starter who builds rapport and work with people at all levels, both inside and outside of the company
Excellent organizational, support and management skills
Experience in a technology or SaaS organization
Startup background and experience in growing and scaling teams, operations and support is a plus
Proven experience in leading and developing individuals and teams
Strong analytical skills
Enthusiasm, a sense of humor and a focus on supportive collaboration are huge pluses
Ability to prioritize among competing opportunities and articulate decisions and tradeoffs
Excellent verbal and communication skills
A high level of curiosity and desire to solve problems
Excited to learn new technologies